In Magazine Article

By Merrill Witty

Photography by Donovan Eaton Photography

Jan/Feb cover

Read this article in the digital edition of our January/February 2019 issue.

Paul Violante, newly retired from Mercedes-Benz USA, LLC (MB), spent 43 years with that company — 35 here in Baltimore alone.

Reminiscing about his time with the company, he said, “I joined MB just on a whim. I was a young guy out of school and saw an ad for Mercedes-Benz and thought it would be cool to work for such an esteemed brand.

“To my surprise, I found out the job was in the truck division … who knew they made trucks? I accepted their offer and never looked back.”

Violante joined Mercedes-Benz in his native New Jersey, but in 1980, he had the opportunity to switch to passenger cars if he were willing to move to Houston, Texas. He was. He remained there until 1983, when an opportunity came up to get back to the East Coast. That’s when he came to Baltimore.

Paul Violante

Paul Violante

Speaking of the Baltimore Vehicle Preparation Center (VPC), from which he retired with the title of Department Manager, he said, “The VPC is a quality-control center, responsible for shipping Mercedes-Benz vehicles and Smart electric cars directly to the dealers for sale to their customers. The VPC is also responsible for processing Sprinter vans. From here, those vehicles are shipped directly to the body builders, mainly to be built into motor homes. The VPC inspects the vehicles to be sure they all meet Mercedes-Benz standards when they arrive at the dealers via one of our dedicated truck carriers.

“The VPC installs some accessories, such as the lighted grille star, spoilers and comfort boxes, just to name a few. The VPC management team works with our employees to be sure they are maintaining their training to the latest technology available.”

Violante said one of the greatest accomplishments he’s overseen is that “we have been able to maintain a great core of employees who are dedicated to high performance and delivering ‘The Best or Nothing’ to our customers. We have many employees who are long-tenured, and they work each day living that mantra with each Mercedes they inspect.

“Mercedes-Benz is a great company that recognizes the needs of its employees and works to provide them with good wages and benefits, and a safe work environment,” he continued. “For me personally, I have been very fortunate to have started out working from the entry-level position at the VPC, up to becoming the manager here in 2012.

“The future is always changing, and we are fortunate that Mercedes-Benz recognizes that we must change to meet the future demands. The biggest change coming is electric vehicles and autonomous vehicles. We have people who are on the cutting edge of both of these fields, and they constantly work with our employees to be sure that they are ready for that new technology.”

Violante said the Maryland Department of Transportation Maryland Port Administration (MDOT MPA) is a great partner. “Mercedes-Benz has been in the Port of Baltimore since the mid-1960s and has recently taken the opportunity to extend our lease for many years to come here in Baltimore. From the top, with [MDOT MPA Executive Director] Jim White, all the way down the ladder to the people on the ground, they are always willing to listen and discuss any topic or issues that we have.”